From the Shopify app, go to Store > Settings.If you have configured your shop to automatically send recovery emails, the Abandoned checkouts page will contain tooltips explaining why recovery emails were not delivered. If all the products in the checkout are free, and the customer does not visit the shipping page to add a shipping fee or the shipping fee is also free, then the email won't be sent.If none of the products in the checkout are available for purchase (empty inventory, for example), then the email won't be sent.If you allow customers to enter a phone number instead of an email address at checkout, and the customer chooses to enter a phone number, then the email can't be sent.
If your shop does not support shipping to the customer's address, then the email won't be sent.If a payment processing error occurred when the customer tried to complete their checkout, then the email won't be sent.If a potential customer creates one or more abandoned checkouts and then completes a sale before the recovery email gets sent, then the email won't be sent.You can edit the email template by adding a logo or changing the color scheme.Ī recovery email is not sent for an abandoned checkout in the following circumstances: Each email contains a link to the customer's abandoned cart, allowing them to complete their checkout if they choose. You can automatically send an email to customers after they have abandoned their checkout.
THE ABANDONED UPDATE
The Recovery status on the Abandoned checkout page will only update to show as recovered if the customer completes their order using that link.Īutomatically email a customer a link to their abandoned checkout Review your email and click Send notification, or click Back to make any changes. Optional: you can enter a custom message and click the box beside each email address you want to send a copy to. The cart recovery link can be copy pasted into any email if you want to send a completely customized email yourself. Steps:Ĭlick the number of the checkout that you want to recover. TipĪutomatic recovery emails aren't sent to customers if the line items in their abandoned checkout total $0. You can manually email a customer a link to their abandoned cart so that they can complete their checkout if they choose. Manually email a customer a link to their abandoned checkout Steps:įrom your Shopify admin, go to Orders > Abandoned checkouts. If your customer successfully paid at checkout, then instead go to the order's timeline to view payment events. If a customer contacts you because their payment doesn't work at checkout, then you can view the details of the payment event, and use the information to help your customer. Payment events can be helpful if a customer is trying to place an order and their payment fails. You can expand payment events for more details. View payment events from an abandoned checkoutĮach time a customer tries to pay for their order, a payment event is noted in the history of the abandoned checkout. You can export abandoned checkouts when you export your orders. Every Monday, abandoned checkouts that are older than three months are removed from your admin. You can review your abandoned checkouts to find patterns that might suggest why your customers aren't completing orders.Ībandoned checkouts are saved in the Shopify admin for three months. Tipĭiscount codes and security badges are some of the ways that you can keep customers from abandoning their carts. Abandoned checkouts on Shopify POS or third party sales channels will not receive a checkout recovery email.
THE ABANDONED PLUS
Items in a customers cart at the time that they abandoned the checkout are not saved.Ībandoned checkout recovery is available only for the Online Store sales channel, the Buy Button sales channel, and the Plus Wholesale Channel.